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RETURNS AND REFUNDS

We would much rather people choose their purchases carefully and consciously before buying, to avoid additional footprint and impact through servicing returns. For this reason we do not offer free returns. If however, you would like, for any reason, to return or exchange your purchase, you may do so up to 28 days from collection. You must notify us of your intention to return the item within 14 days of delivery and the item must be returned once notified to us.

 

Please note that customised orders cannot be returned. Subject to the item being in the same condition as it was despatched to you, we will refund you the price you have paid for the item. Such refund will be made in the same way as your original payment method once the item has been safely received by us.

Please address the parcel to:
Coconut Residence Limited, 2-4 Cow Lane, Bushey, Hertfordshire, UK WD23 3EL
 

The buyer is responsible for any return costs for shipping, packaging, insurance, duties and taxes.

We recommend that you use a tracked service and obtain proof of postage. Please allow 14 days from the date we receive your return for your return to be processed.
Need assistance?
Contact us: studio@coconut-residence.com
  
INTERNATIONAL RETURNS

We are pleased to offer convenient returns through our international returns portal.

Through the returns portal, you can choose to cover the returns shipping in advance, or if you choose the standard returns option, a standard shipping rate will be deducted from your refund to cover the cost of returns shipping.

Alternatively, if you’d prefer to arrange your own return, please send to the address provided on the returns form. Please note that if you choose to do so, you will need to pay any applicable customs and handling charges in advance. Otherwise we will not be able to accept the return and the goods will be sent back to you.

In the case of returning items, the customer is responsible for all shipping costs (these are covered for faulty products only).

Please send all return items in the same shipment to ensure that it is processed as quickly as possible.

It can take up to 10 days for your return to be delivered back to us, depending on which postal service you use.

We advise that you consider using a trackable shipping service or purchasing shipping insurance for your return. We can't guarantee that we will receive your returned item.

 
REFUNDS
Once your return is inspected and approved, a credit will be applied to the original purchaser’s card or other method of payment, exclusive of shipping costs. This can take up to 10 working days, dependent on your bank or card issuer and unfortunately Coconut Residence are unable to influence this.

We try to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.


EXCHANGES

Purchased items are exchangeable for a different size and/or colour of the same style. All exchanges are based on stock availability. Should you be interested in an alternative style, please return your item/s to us for refund and simply purchase the new piece separately on the Coconut Residence website. 

CANCELLING YOUR ORDER

If you would like to cancel your order, please email us at studio@coconut-residence.com as soon as possible, and we will endeavour to follow up on your request prior to shipping. We usually ship within 24 hours, but it can be sooner than this. Once we receive and have processed your email, we will confirm the location of your package. If still at our warehouse, we will offer you a full refund including any shipping charges.